[UlziX] Official Response to Users’ Unreasonable Demands for IPv6 and Malicious WeChat Pay Complaints

[LOsEE]

In response to this user’s statements about the person who made this post, as well as their recent malicious dispute filed through WeChat Pay, the UlziX team is issuing this unified public response. We won’t engage in a war of words; we’ll stick to the facts and the rules:

n/vps

Here’s what happened: I came across [UlziX] running a promotion to attract users, so I registered and bought two VPS instances. After paying, I discovered that they didn’t have IPv6 (I’m a beginner a…

1. How it started: A fabricated “requirement” and “goodwill” ignored
The user purchased a machine in this site’s special-offer/public-benefit section, which was explicitly not marked as supporting IPv6. As a matter of common sense, a feature that isn’t listed isn’t included. After purchasing, however, the user imposed their personal expectations on the platform and strongly demanded that IPv6 be provided.

Even so, in an effort to resolve the issue, we initially offered to provide a small VPS with five IPv6 addresses for one year. The user refused. I then suggested listing it on the second-hand marketplace, but that was also ignored.
Finally, we proposed a custom plan costing 5 yuan per month, and later even proactively reduced the price to just 1 yuan per month, making an exception to provide custom IPv6 support.

And what happened? The user disregarded our communications and solutions and went straight to WeChat Pay to file a transaction complaint. This is not a normal attempt to defend one’s rights; it is a typical case of “picking a fight” and “getting one’s way by making a scene.”

2. Regarding the refund and penalty: Holding the line, with no compromise
We know that a single complaint through WeChat Pay can result in a 20-yuan penalty being deducted from the merchant. But let us make this clear: we do not care about those 20 yuan. Even if we accept the penalty, we absolutely will not refund this person the 19.9 yuan!
If we refunded this kind of unreasonable behavior today simply because we feared complaints or threats of forum posts, it would be deeply unfair to other users who follow the rules—and would further encourage the toxic practice of “if you’re unhappy after buying something, get it for free and smear and blackmail the seller.”

3. Decision regarding action against this violating user
Since the user not only ignored the product’s original configuration details but also refused to communicate and maliciously initiated a payment dispute, causing us actual financial losses (a 20-yuan penalty) and reputational damage, we have taken the following action under our 《Terms of Service (TOS)》:

• The account and instances will be completely frozen and removed.
• We will provide a 7-day grace period. During these seven days, the machines will be retained—we’re also curious to see what other stories you can fabricate on the forum. After seven days, the data will be destroyed and the account permanently banned.

4. A message to the community
UlziX has always been committed to providing cost-effective personal computing resources and public-benefit offerings. Our quality section supports refunds without requiring a reason, but the low-priced special-offer/public-benefit section is clearly marked as not supporting refunds for any reason.

Following this incident, we have comprehensively updated and strengthened the relevant legal notices and terms on our official website. If you accept our rules, you are very welcome here. But if you are a “grown-up baby” who doesn’t even read the product description, relies entirely on subjective assumptions, and habitually uses complaints and forum posts to make threats, please take yourself elsewhere. UlziX is a small temple and cannot accommodate such a big Buddha.

One more thing: We normally don’t use our terms to pressure people, and we are willing to make exceptions. But if someone goes too far, we will not give them any opportunity at all.

Thank you to all the friends who genuinely support us.

[LOsEE]

@js0

[Js0]

I really don’t want to get into a pointless argument with you; I’ve clearly explained the whole situation and its background.
1: It was my fault for not checking whether IPv6 was available before purchasing. That’s a fact.
2: After purchasing, I discovered that there was no IPv6. If the service hasn’t been used, why can’t I get a refund?
3: Also, there’s no indication in your low-price or charity sections that refunds aren’t supported after purchase—only a notice saying “no after-sales support.” So does no after-sales support = no refunds?
4: As for the WeChat appeal, I filed it only after I was unable to get a resolution through either the support ticket or the forum.
4: As for whether you terminate my services or not, I honestly don’t care. (I already told you that you could keep the money for these two VPSs and donate it to charity, but you refused.)
5: I completely agree with what MJJ said: as a merchant, you really don’t need so many overreaching terms. If users can use the service and find it useful, you won’t need all these overreaching terms—the users will naturally stay. If they can’t use it, just issue a refund and let someone who can use it take over.

[LOsEE]

1 & 2 & 3 Regarding “Not Reading Carefully” and “Why Shouldn’t I Get a Refund?” You already openly admitted in your first point that “not reading carefully before purchasing was your own fault”. Since it was your fault, why should the platform pay for your mistake?

The machines in the low-price promotion area and public-welfare area operate on low profit margins. Their core premise is excluding all additional manual service and financial refund-processing costs.

You want the privilege of being able to “get a refund even if you bought the wrong thing”? Our platform clearly labels the quality area as supporting “no-questions-asked refunds.” Why didn’t you buy there?

You want both the extremely low prices of the promotion area and the premium refund treatment of the quality area for free. You can’t have the best of both worlds. Thank you for your understanding.

4 Regarding “Only Filing a Complaint After Not Getting What You Want”

Here comes the most ridiculous part. What do you mean by “not getting what you want”? Because of your mistake, we proactively offered you three solutions in the support ticket:

First, a free one-year VPS with five IPv6 addresses;

Second, we suggested and allowed you to list it on the second-hand marketplace;

Third, we even made an exception and offered to provide you with a separately customized IPv6 service for just 1 yuan per month.

You completely ignored all three proposed solutions! Your so-called “not getting what you want” translates to: “If you don’t arrange free IPv6 for me or meet my unreasonable demands, I’ll get a refund and maliciously complain about you on WeChat.” This isn’t defending your rights; it’s blackmail and extortion.

5 We have never enforced such harsh requirements on users as stipulated in the terms. We make allowances in normal purchases and communications. As an individual operator, we outsource some customer service in order to protect ourselves as much as possible.

There’s no point saying more; discerning people can judge for themselves. We’ll keep the machine for you for 7 days. After 7 days, the data will be destroyed and your account permanently banned. Don’t let the door hit you on the way out.

[TwoTwo_Crazy]

No problem

[Js0]

I’ve even made myself laugh.
1: I’ve always admitted that it was my fault for not noticing that you didn’t have IPv6 before buying. I have to openly acknowledge that. I dare to admit my mistake—do you dare to admit yours?
2: Regardless of whether it was a special offer, a discounted price, or whatever other nonsensical promotion, you should have stated in the terms or at the time of purchase that “all sales are final.” To be honest, I didn’t see any notice like that. Besides, refunds aren’t a privilege—they’re a consumer right!
3: As for the extremely low price of 1 yuan/month for a custom IPv6 address just for you, I think you should take a look at how you priced it before this. You didn’t mention it at all, did you? I bought a VPS for 19.99 yuan per year, and you’re charging me 60 yuan for one year of IPv6. I’m laughing at myself!

4: You’re absolutely right: “There’s no point saying more; clear-sighted people can judge for themselves.”

[LOsEE]

Tell me your reason for requesting a refund. Don’t talk about anything else for now—you keep bringing up unrelated things. What is your actual reason for the refund?

[user94 (牢废物)]

No problem—I just went to look at the comments under his post and completely lost it.

[user94 (牢废物)]

https://idc-new.ulzix.com/tos It’s written there.

[Js0]

You can tell it was written after the incident happened, right? The seller acted pretty quickly. Luckily, I kept the original version before it was changed~

[LOsEE]

Which clause do you mean? Which clause is ambiguous? Copy it here.

[user94 (牢废物)]

It also says here: no service commitment whatsoever.

[Js0]

To be honest, at this point, the reason for the refund doesn’t really matter anymore.
Handle it however you see fit~ Remove those who need to be removed, ban the accounts that need to be banned~ Those are your rights~
As for the refund, donate it to charity if you want; if not, then forget it~
I completely agree with what you said earlier: “There’s no point in saying more; discerning people can judge for themselves.”
It’s come to this, so let’s end it here~

[user94 (牢废物)]

He even said he’d give you one in the first place—this isn’t covered by the terms.

[yealo (老万)]

It’s not easy running a business…

[Js0]

If buying a little VPS means carefully studying every single term and condition from the seller, isn’t that taking things a bit too far…

By any reasonable standard, I didn’t see any notice saying “non-refundable” on the purchase page or before completing the purchase. Isn’t it reasonable to assume that it can be refunded?

Even if we take a step back, when you buy clothes on Taobao, do you need to study Taobao’s terms and conditions? Or do you just check whether the seller has marked them as eligible for seven-day no-questions-asked returns?

The fact that resolving this issue now requires studying the terms and conditions is already completely absurd.

I bought two VPS instances. Without IPv6, I can’t use them. I said at the very beginning of the support ticket that I wanted a refund for one of them, while I would consider the other one my support for the owner. As a buyer, that should be perfectly reasonable, shouldn’t it?

[Js0]

Also, thank you for your reply and for inquiring about the terms~

[user94 (牢废物)]

They clearly stated that they don’t handle after-sales issues—what does that mean?

To prevent you from saying that after-sales has nothing to do with refunds, here’s Baidu Education’s explanation of the term “after-sales.”

[LOsEE]

There’s nothing wrong with your refund request. If the buyer finds the purchase unsuitable, it’s perfectly understandable that they would request a refund. I also offered options such as giving them something extra, but I’m not sure why none of the alternatives were accepted.

However, from the seller’s perspective, the machine itself has no issues. It was clearly stated that after-sales service was not available, and this was also a limited-edition item. Before you submitted the ticket, I had already adjusted the product listing and dealt with issues such as region locks. If this region really isn’t convenient, you could potentially pay the price difference to switch to another product or change regions, but a refund is definitely not possible. I hope you can understand.

[Js0]

So you also think that putting “no after-sales support” is easier to understand as meaning “non-refundable”?

Do I really need to study the seller’s wording just to buy a little VPS?

It’s not that serious~

I’ll just post a purchase screenshot from another seller. Could they make it a bit clearer by stating whether refunds are available and the refund timeframe?