My side business is acting as an agent for multiple SIM card brands on a telecom e-commerce platform, but something disgusting happened in the industry today. The customer originally ordered a China Telecom plan with SIM card A from a certain province, but when the order was delivered in person, the grid agent directly hijacked the order and switched it to SIM card B from China Unicom in that province. Order hijacking is itself taboo and a red line. This grid agent knowingly violated the rules. I’ve already started asserting my rights, and since the product didn’t match what was ordered, the customer came to me for after-sales support.
Erm, that’s basically it.
The platform once issued a notice: In a certain province, a courier independently replaced a SIM card while delivering an order. The customer was unaware, and after activating and using it, discovered that the product did not match what had been ordered. The courier was fined 2,000 yuan and dismissed.